谷歌&2020数字化智慧城市报告：全城,AI【精选推荐】

下面是小编为大家整理的谷歌&2020数字化智慧城市报告：全城,AI【精选推荐】,供大家参考。

　

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　F or ewor d

　 R e s e ar ch Ba ck gr o und K e y F indin g s

　The Import anc e o f AI f o r Ho n g K o n g The V i e w fr o m Ho n g K o n g R e s i d en t s The V i e w fr o m Ho n g K o n g Bu s ine ss e s

　A C l o s er L oo k b y Se c t o r

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　Sm art er F in anc e

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　Sm arter T echno l ogy & Inno v a t i o n

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　Sm arter T r a v el & L ogis t i cs

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　Sm art er R e t ail

　 Re c om m e n d at i on s R e f er enc e

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　F or ewor d

　 Who c o ul d h a v e p r e di c t e d the drama t i c turn o f e v ent s t h a t h a v e un f o l d e d o v er t he co ur s e o f 20 20?

　 When I s at d o wn to wri t e l a s t y e ar’ s f o r e w o rd, f o r o ur thir d and fin al

　Sm art er Di gi t al C i t y

　whi t epaper , I an t i cipa t e d c o n t inu e d imp r ov emen t o f Ho n g K o n g’ s di gi t al e c o nom y , and a r el a t iv e a cc el era t i o n o f di gi t al tr an sf o rm a t i o n a c r o ss t he ci t y . How ev er ,

　t he t e am and I di d no t an t i cipa te t h a t t echno l ogy wo ul d be c o me such a lif eline f o r milli o n s, and t h a t di gi t al w o ul d ris e to t he t o p of t he p ri o ri t y lis t f o r almo s t e v er y b u s ine ss a c r o ss

　t he gl o be, inclu din g t ho s e her e in Ho n g K o n g.

　 C O VID- 19 h a s a ffe c t e d e v er y el emen t o f b u s ine ss, fr o m fin anci al m ar k e t s to sup p ly ch ain s t o cu s t o mer dem and, r ap i dly a cc el era t in g t he a d op t i o n o f di gi tal s o lu t i o n s t hr o u gh ne c e ss i ty r a t her t h an s tr a t e gy .

　When t he pand emi c h a s pa ss e d wh a t l e g a cy will r ap i d t echno l ogy ad op t i o n l e a v e f o r Ho n g K o n g? F o r c ert ain, w e h a v e p r ov en t h a t s tu dyin g and w o r kin g fr o m home is a vi ab l e al tern a t iv e t o cl a ss r oo m s and o ffi c e s. Ho w ev er , a s s choo l s and b u s ine ss e s sl o wly r e sume no rm al daily o per a t i o n s ov er t he co min g we ek s and mo n t h s, new o nline h ab i t s h a v e emer g e d t h at b u s ine ss and g ov ernmen t a g encie s will ne e d to a d ap t t o.

　 A su s t aine d di gi t al tr an sf o rm a t i o n sho ul d me an mo r e t h an ju s t equip p in g y o ur emp l oyee s to w o r k fr o m ho me. I t sho ul d me an a d ap t in g t o ne w c o n sumer mind s e t s, and cu s t o mer s who no w w an t t o be a ssure d t h a t y o ur p r odu c t s and s er vi c e s are cl e an and c o n t a c t l e ss, c o n v eni en t and c o nne c t e d.

　 This t imely ne w r epo rt, AI f o r E v ery o ne , co mmiss i o ne d b y G oogl e and c o ndu c t e d b y KPM G , ou t line s ho w r e alis in g t he bene fi t s o f AI amo n g Ho n g K o n g er s and Ho n g K o n g b u s ine ss e s will a ss is t t he ci t y’ s r e c ov er y po s t C O VID- 19 . Art ifi ci al in t elli g enc e (AI) is

　 alr e a dy embe dd e d in m an y b u s ine ss p r odu c t ivi ty t oo l s (su ch a s vi d e o c o n f er encin g, s m art a ss is t an t s and ch a t bo t s) and di gi t al m ar k e t in g p l a tf o rm s (su ch a s Se ar ch, Y o uT ube and An alyt i cs), whi ch h a v e be en wi d ely a d op t e d b y en t erp ris e s in Ho n g K o n g.

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　 AI c an help b u s ine ss e s t o mi t i g a t e risk s, imp r ov e e ffi ci ency , enh anc e p r odu c t s and s er vi c e s, and d eliv er experi enc e s t h a t ali gn wi t h ch an gin g cu s t o mer r e quir emen t s. Ho w ev er ,

　Sm all-Medium Bu s ine ss e s (SMBs) s t ill ne e d sup po rt o n the j o urne y to di gi t alis a t i o n. This t heme is e choe d in t his y e ar’ s r e s e ar ch whi ch sho ws t h a t SMBs ar e in part i cul ar ne e d o f help in visualis in g t he bene fi t s o f AI.

　 This r e s e ar ch r epo rt s e t s a ne w benchm ar k to help und er s tand AI a d op t i o n, barri ers and benefi t s a c r o ss f o ur k e y s e c t o r s - F in anc e, R e t ail, T r a v el & L ogis t i cs and T echno l ogy & Inno v a t i o n. W e h a v e ex amine d t he curr en t l ev el o f under s t andin g and a d op t i o n o f AI, i d ent ifi e d barri er s t o a d op t i o n, and unc ov er e d f u tur e o ppo rtuni t i e s t o a cc el era te AI d ev el op men t in Ho n g K o n g po s t-C O VID- 19 .

　 In t er e s t in gly , our r epo rt c o nclu d e s t h a t bo th Ho n g K o n g b u s ine ss e s and Ho n g K o n g er s ar e op timist i c abo u t t he po tent i al o f AI t o help pe op l e and imp r ov e liv e s. Wh y? W ell, y o u’ll ju s t h a v e to r e a d o n t o find o u t mo r e.

　 O nc e a g ain I ne e d t o t h ank a s m all arm y o f pe op l e who h a v e m a d e t his whi t epaper po ss ib l e.

　O ne hundr e d pa g e s d oe s no t d o ju s t i c e to t he h ar d (s oci ally-dis t an t) w o r k o f o ur r e s e ar ch t e am fr o m KPM G and G oogl e, no r t o t he s i gnifi c an t c o n trib u t i o n s of ke y b u s ine ss and g ov ernmen t s t ak eho l d er s and o p ini o n l e a d er s. T o e v er yo ne in vo lv e d, a s inc er e t h ank y o u f o r e v er yt hin g t h a t y o u h a v e c o n trib u t e d t o AI f o r E v ery o ne .

　 We l oo k f o r w ar d t o w o r kin g wi t h y o u t o b rin g AI to lif e f o r y o ur o r g anisa t i o n.

　Sinc er ely ,

　L eo ni e V al ent ine

　M an a ging Dire c t o r , Sal e s & Oper at i o n s, G oogl e Ho n g K o n g

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　02

　R esea r c h Ba ckgr o und

　F r o m 20 17 t hr o u gh 20 19 , G oogl e Ho n g K o n g’ s annu al

　Sm art er Di gi t al C i t y 1

　r e s e ar ch exp l o r e d theme s and p r o vi d e d r e c o mmenda t i o n s r el a t in g t o the qu e s t i o n: “Ho w c an Ho n g K o n g be c o me a Sm arter Di gi t al C i t y?”

　 In t he Sm art er Di gi t al C i t y

　p r ogr am the t op i c o f art ifi ci al in t elli g enc e (AI) and m achine l e arnin g c ame to t he f o r e. O v er t he co ur s e of t hr e e y e ar s, w e o b s er ve d a s i gnifi c an t inc r e a s e in t he number o f l ar g er b u s ine ss e s in Ho n g K o n g in t er e s t e d in ap p lyin g AI and m a chine l e arnin g, as w ell a s a s iz e ab l e p r opo rt i o n o f Ho n g K o n g r e s i d ent s k e en t o l e arn mo r e abo ut AI and m a chine-le arnin g t echno l ogi e s.

　 A rt i fi ci al in t elli g enc e

　(AI)

　is t he s imul a t i o n o f hum an in t elli g enc e p r oce ss e s b y m a chine s,

　e s p e ci ally c o mp u t er s ys t em s. AI h a s gr e a t p o t en t i al t o emp o w er p e o p l e f o r g ener a t i o n s and s er ve t he c o mmo n g ood.

　As w e enter a new d e c a d e, AI r em ain s t o p o f mind f o r po li cym aker s, b u s ine ss e s and indivi du al s, wi t h C O VID- 19 a cc el era t in g e v er yo ne’ s a d op t i o n o f di gi t alis a t i o n. No w mo r e t han ev er , t he p r a c t i c al u s e f ulne ss o f t echno l ogy and inno v a t i o n is ap par en t. AI p r o vi d e s ne w w a y s of app r oachin g p r o b l ems and me anin gf ully imp r ove s m an y f a c e t s o f pe op l e’ s liv e s, fr o m help in g mi t i g a te the impa c t o f na tur al dis a s t er s, t o p r o t e c t in g h ab i t a t s and imp r o vin g he al t hc ar e. 2

　I t al s o en ab l es o r g anisa t i o n s t o o per a t e mo r e e ffi ci ent ly whil e d eliverin g be tt er p r odu c t s and s er vi c e s t o t heir cu s t o mer s. AI will help bu s ine ss es o f all kind s and s iz e s be mo r e inno v a t iv e and e ffi ci en t. A su cc e ssf ul emb r a c e o f AI is e ss ent i al t o en sure Ho n g K o n g upho l d s it s c o mpe t i t iv ene ss and r em ain s a ma gne t f o r indu s tr y , in ve s tmen t and t al en t.

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　 G oogl e Ho n g K o n g’s Sm arter Di gi t al C i ty r e s e arch: www . t hinkwi t h g oogle.co m/ in t l/ en-apa c/ c o n sumer-in s i gh t s/ s ma rt er-hk-c o ll e c t i o n/ 2

　 G oogl e’ s AI f o r Soci al G ood: h tt p s: // ai.g oogle/ s oci al-g ood/

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　 R e c en t r e s e ar ch h a s r eve al e d t h a t Ho n g K o n g l a g s behind o t her AP A C e c o no mi e s in t erm s of

　AI r e a dine ss. 3

　 In 20 20, G oogl e Ho n g K o n g embark e d o n a ne w thr e e-y e ar p r ogr am o f l o n gi tu din al r e s e ar ch d elvin g s pe cifi c ally in to t he t op i c o f AI d ev el op men t a d op t i o n in Ho n g K o n g, b uil din g o n t hr e e ye ar s o f Sm art er Di gi t al C i t y

　r e s e ar ch. This whi t epaper cov er s t he fir s t w a v e of t his

　Sm arter Di gi t al C i t y - AI f o r E v ery o ne

　p r ogr am, whi ch w a s c o ndu c t e d in M a y t hr o u gh J une 20 20.

　 In t he fir s t y e ar , t his p r ogr am aim s t o:

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　E x amine t he curr en t l ev el o f under s t andin g and t ak e-up o f AI wi t hin bo t h t he r e s i d en t

　 po p ul a t i o n and Ho n g K o n g b u s ine ss e s;

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　Id entify tri gg er s f o r and barri er s t o AI d ep l o ymen t; and

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　Unc ov er o ppo rtuni t i e s and s tr a t e gi e s t o a cc el era te AI d ev el op men t in Ho n g K o n g and

　 c o n trib u te t o i t s r e c ov er y po s t-C O VID- 19 .

　 T o en sur e a r ep r e s ent a t iv e vi e w o f all s t ak eho l d er gro up s, in t er vi e ws wer e c o ndu c t e d vi a diff er ent met hod o l ogi e s wit h a wi d e r an g e o f c o n s t i tu ents in Ho n g K o n g: b u s ine ss es o f all s iz e s and s e c t o r s, po li cym aker s, and r e s i d ent s.

　 F urt her d e t ail s o f t he r e s e ar ch me t hod o l ogi e s and samp l e c o mpo s i t i o n c an be f o und in t he R e f er enc e se c t i o n.

　 Thr o u gho u t this whi t epaper , “Ind e x” s c o r e s are p r o vi d e d f o r r e s i d ent s and b u s ine ss e s. The s e

　r e f er to t he G oogl e Ho n g K o n g AI R e a dine ss Ind e x, an o v er all benchmar k f o r t he m a turi t y o f

　AI a d op t i o n. The Ind e x is ba s e d o n fiv e c o mpo nen t s:

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　Know-ho w: f amili ari t y wi t h AI; a tt i tu d e s t o w ar d s and int er e s t in trainin g; nurturin g AI e xpertis e and t al en t ( f o r b u s ine ss e s)

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　C o n fi d enc e...